Privacy Policy | VINE23, LLC

Effective Date: July 7, 2025

VINE23, LLC ("Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, share, and protect your information when you visit our website, use our software services, or interact with us through any other means.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, business name, and address.

Payment Information: Credit/debit card details (processed securely via Stripe).

Technical Data: IP address, browser type, device type, operating system, referring URLs, and usage data.

Communication Data: Records of your communications with us via email, SMS, phone, or our chat platform.

Marketing Preferences & Interactions: Your engagement with our emails, forms, calendar bookings, and automated responses.

2. How We Collect Information

We collect your data in the following ways:

When you fill out forms on our website or funnels

When you book an appointment through our calendar tool

When you use our chat widget

When you opt-in to receive text messages, emails, or promotions

Through cookies and tracking technologies (e.g., Meta Pixel, Stripe scripts)

From third-party sources, such as marketing platforms or analytics providers

3. How We Use Your Information

We use the information we collect to:

Provide and manage our software and marketing services

Respond to inquiries and support requests

Facilitate payments and transactions

Send transactional and marketing communications (SMS, email)

Analyze website and service usage to improve performance

Prevent fraud and comply with legal obligations

4. Sharing of Information

We may share your personal information with:

Service providers (e.g., Stripe, marketing and communication tools) to process payments and deliver services

Analytics and advertising platforms (e.g., Meta) for campaign measurement and retargeting

Legal or regulatory authorities when required to comply with law or enforce our policies

We do not sell your personal information.

5. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information

Withdraw consent to marketing communications

Request a copy of your data

Opt-out of certain tracking technologies

File a complaint with a regulatory authority

To exercise any of these rights, email us at [email protected].

6. Cookies & Tracking

We use cookies and similar technologies to personalize your experience, analyze traffic, and improve our website. For more details, please review our Cookie Policy.

7. SMS & Email Marketing

If you opt-in to receive SMS or email messages from us, you agree to our Messaging Terms, which include how and when you will be contacted and how to opt-out. Message and data rates may apply. See our SMS Terms of Service for details.

8. Data Security

We take appropriate security measures to protect your information using encryption, access controls, and secure third-party platforms. However, no system is 100% secure.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes.

10. Children's Privacy

Our services are not intended for use by children under the age of 13, and we do not knowingly collect information from them.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted to this page with the revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

VINE23, LLC
Email: [email protected]
Phone: 1-646-681-1894
Address: [Your Business Address Here]