Effective Date: July 7, 2025

These Terms & Conditions ("Terms") govern your access to and use of the website, software platform, and marketing services provided by VINE23, LLC ("Company," "we," "our," or "us"). By using our website, software, or services, you agree to be bound by these Terms. If you do not agree, you may not use our services.

1. Services Overview

VINE23, LLC provides a proprietary software platform and digital marketing solutions designed to help businesses increase revenue, improve lead conversion, and manage customer engagement. Our services include, but are not limited to:

Business communication tools (SMS, email, and voice)

CRM and contact management

Reputation and review management

Lead capture forms and website chat widgets

Calendar scheduling and automation workflows

Marketing campaign creation and reporting

You must be at least 18 years old to use our services.

2. Account Registration & Responsibilities

To use certain features, you may be required to create an account. You agree to:

Provide accurate and complete information

Maintain the confidentiality of your login credentials

Immediately notify us of any unauthorized use of your account

Be solely responsible for any activity that occurs under your account

You agree not to use our services for unlawful or abusive purposes, including unsolicited messaging or spam.

3. Payments & Subscriptions

Access to our software and services may require a paid subscription or one-time payment. All prices are listed in U.S. dollars.

Payments are processed securely via our payment gateway provider (e.g., Stripe)

Subscriptions automatically renew unless canceled in accordance with our cancellation policy

No refunds are issued unless explicitly stated in writing

We reserve the right to change pricing at any time with notice.

4. Use of Our Platform

You agree not to:

Reverse-engineer, copy, or resell our software

Use our platform to send illegal, harmful, or deceptive communications

Upload malware or other malicious code

Violate any laws or regulations related to data privacy, consumer protection, or marketing communications (including TCPA, CAN-SPAM, and applicable A2P messaging rules)

You are responsible for obtaining appropriate consent before messaging your contacts via our platform.

5. Intellectual Property

All content, code, features, trademarks, and intellectual property available through our platform and website are the sole property of VINE23, LLC. You may not copy, modify, or distribute any part of our services without prior written consent.

6. Limitation of Liability

VINE23, LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use or inability to use our platform.

We make no guarantees regarding business performance, earnings, or customer acquisition as a result of using our services.

7. Termination

We may suspend or terminate your access at our sole discretion, with or without notice, for any reason, including violation of these Terms or misuse of our platform.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

9. Contact Information

If you have any questions about these Terms, please contact us at:

VINE23, LLC
Email: [email protected]
Phone: 1-646-681-1894
Address: 31 Dunham Road Hartsdale, NY 10530